Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01530 839629, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our appointment request form, Monday to Friday 8am 
• phone us on 01530 839629, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Our practice nurses are available Monday - Friday between 08:30 – 17:30.

Practice Pharmacist

The practice pharmacist, Rob, has appointments to book for medication reviews. He also does asthma reviews for patients aged over 18 years old. Medication Reviews should be booked with Rob not a doctor.

We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

These appointments will be available at the following locations:

• Loughborough Urgent Care Centre at Loughborough Community Hospital
• Coalville Community Hospital
• Hinckley and Bosworth Community Hospital

If you would like to know more please speak to a member of practice staff.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01530 839629, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. if a home visit is deemed necessaary, the clinician will refer you to the Acute Home Visiting Service.

How it works

1. A patient or their representative contacts the surgery for a GP telephone consultation.
2. The GP assesses the patient's needs and determines if a home visit is appropriate.
3. A healthcare professional, such as a GP or a paramedic, visits the patient's home to provide care.
4. The service may provide ongoing care and support, as needed

Benefits:

Reduced Hospital Admissions: Helps prevent unnecessary hospital stays by providing care at home.

Improved Patient Experience: Patients receive care in a familiar environment with the support of their family and home setting.

Increased GP Capacity: By handling urgent care needs, the service frees up GPs to focus on other primary care priorities.